Introducing: H. Stephen (Steve) Burdette
Senior Level Business Operations Specialist managing Customer Care,
Information Technology, & Sales/Marketing
to outstanding performance, efficiency, and results.
EXECUTIVE SUMMARY
Extensive Customer Care Operations, IT, Sales and Marketing, and Business Management experience with progressively higher levels of responsibility at Senior Management levels in public and private companies.
In depth operational proficiency in Customer Service Contact Centers and Information Technology with special emphasis on utilizing the resources of combined departments to improve the customer experience in less than ideal business and economic environments.
Proven ability to consistently balance sales, operational, technological,
and financial requirements to attain optimal results for the customer and the
company.
Key areas of Expertise
• Productivity Improvement |
• Business & Product Development |
• Strategic Planning |
• Project Management |
• Customer Relationship Management |
• Turn Around Environments |
• Start-Up Environments |
• Bankruptcy (chapter 11) Work Out |
• Operational Process Design |
Key Strengths |
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• Problem Analysis - Resolution |
• Strategic Thinking – Bias to Action |
• Leadership |
• Negotiation |
• Situational & Crisis Management |
• Communication |
Review Professional Summary
386-441-4932
E-Mail: Steve Burdette
Copyright 2010 www.steveburdette.com
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